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[Important Notice] Resumption of of EMS/e-packet shipping


2022/08/13

Dear Customers,

Thank you for always ordering from - LIZ LISA official store - Tokyo Kawaii Life Overseas.

Japan Post has resumed international shipping for many countries , and thus you can now choose this shipping service. Please note that some countries are still not available for shipping depending on the destination country. Please check the Japan Post website below.
https://www.post.japanpost.jp/int/information/overview_en.html

[Note]
Due to a shortage of space caused by flight reductions and other factors, it takes a considerable amount of time to load the cargo onto the aircraft.
For customers who wish to have their items delivered safely and in the shortest possible time, we recommend that you continue to ship via DHL.

Please kindly be aware of below before ordering:
- The Change in Shipping fee / Order procedure.
When shipping with DHL, it is not possible to pay at the time of your order.
When receiving your order, we shall check the order content and DHL shipping fee according to your postal address.
You will then receive an email including your order total amount (items + shipping fee) and you will be able to process your payment.

- Custom fees. It is the customer's responsibility to carry out the procedures or pay for any fees incurred.
Please kindly note that Tokyo Kawaii Life is not associated with or related to customs authorities, nor responsible for any customs fees charged.
For details regarding customs duties for items purchased, please contact your local customs office for more information.

We apologize for the inconvenience but we appreciate your understanding with this.

Kind regards,

Tokyo Kawaii Life Team