Tokyo Kawaii Life

Tokyo Kawaii Life is a directly-managed online shopping website of LIZ LISA Corporation.

Member

Tokyo Kawaii Life is requesting membership registration in order to enjoy shopping comfortably.
Registration is free.
* Before registering as a member, be sure to read the Terms of use and Personal Information Protection Policy, please register after acceptance.

Member registration

Member registration as a new member is possible through registration or login page.
* Shopping can be freely made with your customer information after registration is completed.
※ Please note that registered IDs can not be changed.
※ For underage customers wishing to register or purchase products on this site of merchandise, parental approval is required.
Those who have been taking anti-spam measures
※ Please cancel the domain designation of tokyokawaiilife.com.
(In case of no cancelation, it may not be possible to receive contact from Tokyo Kawaii Life)

Newsletter

If you register as a Newsletter member, you can receive more information from Tokyo Kawaii Life via email magazine.
You can register as a delivery destination with PC/smartphones. You can also choose HTML mail availability.
※ The mail magazine is issued irregularly.
Those who have been taking anti-spam measures ※ Please cancel the domain designation of tokyokawaiilife.com.
(If you do not cancel, Tokyo Kawaii Life may not be able to contact you etc.)

Confirmation / change of registered information

From MY PAGE, the member's customer can confirm the customer's e-mail address, subscription, delivery address list of the e-mail magazine and password.
You can confirm and change anytime.

Confirm / change password

If you have forgotten your password, please reset your password from the password reseting page.
You can change the password from MY PAGE.

Orders are usually shipped within 3 business days (excluding Saturdays, Sundays, and national holidays).
EMS, DHL and FedEx are available as shipping services.
*Some shipping services are not available for certain countries and regions.

Depending on your country or zone, some shipping services may not be available.
Concerning the shipping fees, they are calculated considering the weight and the size of your ordered items and the packing material.
Once the fees are fixed, you will receive an email in order to pay for your order.
We will ship your package as soon as we can confirm your payment.

About additional fees such as customs

When sending packages overseas, various expenses such as custom fees may occur when importing in the country of the addressee.
With regard to various expenses such as customs, it is buyers' responsability to pay for these fees.
Policies on those taxes vary in each country.
Please note, we do not accept any under value request nor write gift on our packages.
Please kindly contact your local custom office for more details.

Long-Term Absence or Delivery Refusal

If the delivery gets rejected due to long-term absence, delivery refusal, or in case of repeated returns of items on customer's own reasons, please understand that we could potentially refuse the future orders from that customer.

Credit Card

The following credit cards can be used for making your payment:

※ Depending on the situation, we may cancel an order that has been paid by credit card, and may ask you to make a new purchase using a payment method other than credit card payment. We appreciate your understanding.
※ Inquiries concerning withdrawal can not be examined by our company. Please contact the contracted credit card company.

PayPal

※ After the order confirmation screen, go to the PayPal screen.
※ In case of payment with Paypal, orders will only be shipped to the buyer's shipping address appearing on the PayPal account.

AliPay +

WeChatPay

China UnionPay

Step ① SHOP

Shop your favorite items by selecting the button "add to cart".

Step ② SHIPPING METHOD

When ready, select a shipping method.
The shipping costs depend on the shipping method and weight/volume.
The total shipping fees can be checked at this step.
※Please enter your shipping name and address in English.

Step ③ CHECK MY ORDER

Check each items ordered from your cart (Size, Color etc...).
Make sure every item in your cart is correct.

Step ④ CHOOSE PAYMENT METHOD

Confirm the payment method.

Step ⑤ PROCEED WITH THE PAYMENT

Proceed with the payment of your order through the URL link sent by e-mail or through the pop-up screen page.

Step ⑥ NEW ORDER SUCCESSFULLY PLACED

Everything went well♡ Thank you for your new order.
An automatic email will be sent with the resume of your order.
Your order will now be carefully packed and shipped within 3 business days (weekends and national holidays excluded).
**Please kindly check your spam/junk emails if you do not receive it within a day.

We kindly ask for your patience❤︎

In the unlikely event that you receive a defective or incorrectly shipped item, please contact our customer service within 7 days of receiving the item and follow the instructions.
After confirming the details of the defect, we will replace the item or refund your money.
We appreciate your understanding in this matter.

Return/exchange refusals

• For the customer's own reason (size does not fit, color is different from the image, etc.)
• Returns without a return/exchange email or inquiry within 7 days of receipt
• Discounted items
• If the return is not received within 2 weeks after the return notification
• Items that have been used once or washed
• Items without invoice or tags
• Items that have been stained, scratched, or repaired by the customer
• Items that are in a significantly different condition at the time of return from the time of delivery (including box and accessories)
• Cosmetics and consumables
• Items that come in direct contact with bare skin, such as underwear and swimsuits

The information desk (customer service)

mail address:liz-overseas@lizlisa.co.jp

Inquiry reception time

Monday to Friday: 10:00-19:00 (JST)
※ Saturdays, Sundays, public holidays, summer holidays, year-end and New Year holidays will be closed.
※ We will respond to inquiries in order by acceptance, as such answering time might be slower.
※ After Saturdays, Sundays and public holidays, we may get time to respond. We kindly ask for your understanding.

Size varies according to the product as well as size notation (example S / M size etc), so please be careful.
In the item description page, we have indicated the actual size of each size. Please be sure to check it before purchasing.
※ Please refer to the size guide for further details.
※ Please allow 1-2cm differences due to manual measurement.
※ Item real color may slightly different from pictures due to computer screen's resolution, brightness, contrast etc.
※ About final item design: Because sample items are used as image for some product pages, the final item design might appear slightly different in some case. We appreciate your understanding with this.

Tokyo Kawaii Life has stipulated the terms of use. Before any use, please read Terms of Service and be sure to accept each paragraph.
Regarding your personal information, we carefully handle your personal information based on the Privacy Policy.
In addition, SSL is adopted as security for the page that needs to be input. Credit card, address, etc.
We encrypt all customer's information and protect the communication contents, so please use our website with confidence.

The selling price of the product is subject to change without notice or may differ from the store price.
Please understand that payment due will be the price at the time of ordering.

Point occurrence conditions

In principle, you receive 1% of the purchase price (tax excluded) in points.
To use points, membership registration (free) is required.

Point status

There are following types in the state of points.

Provisional points
Points that occur immediately after product purchase are provisional points. They could be used from the dispatch day of the current order.

Defined points
It will be added to the customer's account on or after the dispatch day of an order.

Use of points

Points can be used as 1 point = 1 yen when purchasing items.