Usage Guide Menu
About Tokyo Kawaii Life
Tokyo Kawaii Life
Tokyo Kawaii Life is a directly-managed online shopping website of LIZ LISA Corporation.
Member Registration & Update
Tokyo Kawaii Life is requesting membership registration in order to enjoy shopping comfortably.
Registration is free.
Member registration as a new member is possible through registration or login page.
* Shopping can be freely made with your customer information after registration is completed.
※ Please note that registered IDs can not be changed.
※ For underage customers wishing to register or purchase products on this site of merchandise, parental approval is required.
Those who have been taking anti-spam measures
※ Please cancel the domain designation of tokyokawaiilife.com.
(In case of no cancelation, it may not be possible to receive contact from Tokyo Kawaii Life)
If you register as a Newsletter member, you can receive more information from Tokyo Kawaii Life via email magazine.
You can register as a delivery destination with PC/smartphones. You can also choose HTML mail availability.
※ The mail magazine is issued irregularly.
Those who have been taking anti-spam measures ※ Please cancel the domain designation of tokyokawaiilife.com.
(If you do not cancel, Tokyo Kawaii Life may not be able to contact you etc.)
Confirmation / change of registered information
From MY PAGE, the member's customer can confirm the customer's e-mail address, subscription, delivery address list of the e-mail magazine and password.
You can confirm and change anytime.
Confirm / change password
If you have forgotten your password, please reset your password from the password reseting page.
You can change the password from MY PAGE.
Orders are usually shipped within 3 business days (excluding Saturdays, Sundays, and national holidays).
EMS and DHL are available as shipping services.
*Some shipping services are not available for certain countries and regions.
Depending on your country or zone, some shipping services may not be available.
Concerning the shipping fees, they are calculated considering the weight and the size of your ordered items and the packing material.
Once the fees are fixed, you will receive an email in order to pay for your order.
We will ship your package as soon as we can confirm your payment.
About additional fees such as customs
When sending packages overseas, various expenses such as custom fees may occur when importing in the country of the addressee.
With regard to various expenses such as customs, it is buyers' responsability to pay for these fees.
Policies on those taxes vary in each country.
Please note, we do not accept any under value request nor write gift on our packages.
Please kindly contact your local custom office for more details.
Long-Term Absence or Delivery Refusal
If the delivery gets rejected due to long-term absence, delivery refusal, or in case of repeated returns of items on customer's own reasons, please understand that we could potentially refuse the future orders from that customer.
※ After the order confirmation screen, go to the PayPal screen.
※ In case of payment with Paypal, orders will only be shipped to the buyer's shipping address appearing on the PayPal account.
Step ① SHOP
Shop your favorite items by selecting the button "add to cart".
Step ② SHIPPING METHOD
When ready, select a shipping method.
The shipping costs depend on the shipping method and weight/volume.
The total shipping fees can be checked at this step.
※Please enter your shipping name and address in English.
Step ③ CHECK MY ORDER
Check each items ordered from your cart (Size, Color etc...).
Make sure every item in your cart is correct.
Step ④ CHOOSE PAYMENT METHOD
Confirm the payment method.
Step ⑤ PROCEED WITH THE PAYMENT
Proceed with the payment of your order through the URL link sent by e-mail or through the pop-up screen page.
Step ⑥ NEW ORDER SUCCESSFULLY PLACED
Everything went well♡ Thank you for your new order.
An automatic email will be sent with the resume of your order.
Your order will now be carefully packed and shipped within 3 business days (weekends and national holidays excluded).
**Please kindly check your spam/junk emails if you do not receive it within a day.
We kindly ask for your patience❤︎
When an order is placed no change can be made.
All orders placed are definitive.
As well, NO cancelation, NO shipping method change,NO item exchange and NO item color change are allowed.
Please make sure to check all your items from your order before proceeding with your final payment.
Procedure of return / exchange
In case of defective item, misdelivery, within 7 days after the item delivery, please contact the customer service and return the item according to the guide.
Please be sure to return the item / document (invoice etc) that was bundled with the item.
Shipping of replacement items will be made as soon as we can prepare the applicable item at our company. In addition, goods exchanges are subjected to a stock limit and depends on the stock availability.
If we can not accept the exchange due to out of stock etc, we will correspond by refund, we are sorry for any inconvenience but we kindly ask for your understanding.
※ Can not be exchanged for a different product.
※ It is not possible to exchange / return parts of a set item. Returns or exchanges are accepted only as a set.
※ As regards, for products whose contents are unknown, we can not replace them with exactly the same items. In that case, please understand beforehand that it is not possible to receive the designation of the replacement item.
Shipping fees on returns / exchanges
In case of defective item, return / exchange by misdelivery, our company will bear the burden.
Returns or exchanges refusals
- According to customer's convenience (size does not match, image color and customer's image are different etc.)
- In case of a return without any e-mail or inquiry of return / exchange within 7 days after goods arrival
- Discounted Items
- In case of no return after 2 weeks after announcing the return.
- Products once used, or items after washing.
- In case of no invoice or tag.
- Dirty, scratched items or repaired items by the customer.
- When the item status at the time of returning was significantly different from the time of delivery (including boxes and accessories).
- Cosmetics and consumables.
- Products that directly touch the bare skin, such as underwear and swimsuits.
- Lucky bag items.
The information desk (customer service)
Inquiry reception time
Monday to Friday: 10:00-19:00 (JST)
※ Saturdays, Sundays, public holidays, summer holidays, year-end and New Year holidays will be closed.
※ We will respond to inquiries in order by acceptance, as such answering time might be slower.
※ After Saturdays, Sundays and public holidays, we may get time to respond. We kindly ask for your understanding.
Size & Items features
Size varies according to the product as well as size notation (example S / M size etc), so please be careful.
In the item description page, we have indicated the actual size of each size. Please be sure to check it before purchasing.
※ Please refer to the size guide for further details.
※ Please allow 1-2cm differences due to manual measurement.
※ Item real color may slightly different from pictures due to computer screen's resolution, brightness, contrast etc.
※ About final item design: Because sample items are used as image for some product pages, the final item design might appear slightly different in some case. We appreciate your understanding with this.
※ Due to delicate colors, fabrics and prints, all our item must be HAND WASHED UNDER 30 DEGREES CELCIUS to avoid any inconvenience. Please refer to the wash tag for further information or contact our customer service for further assistance.
Before any use, please read Terms of Service and be sure to accept each paragraph.
In addition, SSL is adopted as security for the page that needs to be input. Credit card, address, etc.
We encrypt all customer's information and protect the communication contents, so please use our website with confidence.
About selling price
The selling price of the product is subject to change without notice or may differ from the store price.
Please understand that payment due will be the price at the time of ordering.
Point occurrence conditions
In principle, you receive 3% of the purchase price (tax excluded) in points.
To use points, membership registration (free) is required.
There are following types in the state of points.
Points that occur immediately after product purchase are provisional points. They could be used from the dispatch day of the current order.
It will be added to the customer's account on or after the dispatch day of an order.
Use of points
Points can be used as 1 point = 1 yen when purchasing items.
Please note, new points from a new order could not be earned in the case of using points earned from past orders. Be sure to note this point beforehand. Please enjoy your shopping ❤︎