Usage Guide

Tokyo Kawaii Life

Tokyo Kawaii Life is a directly-managed online shopping website of LIZ LISA Corporation.


Member

Tokyo Kawaii Life is requesting membership registration in order to enjoy shopping comfortably.
Registration is free.
* Before registering as a member, be sure to read the Terms of use and Personal Information Protection Policy, please register after acceptance.


Member registration

Member registration as a new member is possible through registration or login page.
* Shopping can be freely made with your customer information after registration is completed.
※ Please note that registered IDs can not be changed.
※ For underage customers wishing to register or purchase products on this site of merchandise, parental approval is required.
Those who have been taking anti-spam measures
※ Please cancel the domain designation of tokyokawaiilife.com.
(In case of no cancelation, it may not be possible to receive contact from Tokyo Kawaii Life)


Newsletter

If you register as a Newsletter member, you can receive more information from Tokyo Kawaii Life via email magazine.
You can register as a delivery destination with PC/smartphones. You can also choose HTML mail availability.
※ The mail magazine is issued irregularly.
Those who have been taking anti-spam measures ※ Please cancel the domain designation of tokyokawaiilife.com.
(If you do not cancel, Tokyo Kawaii Life may not be able to contact you etc.)


Confirmation / change of registered information

From MY PAGE, the member's customer can confirm the customer's e-mail address, subscription, delivery address list of the e-mail magazine and password.
You can confirm and change anytime.


Confirm / change password

If you have forgotten your password, please reset your password from the password reseting page.
You can change the password from MY PAGE.


All ordered items will be shipped through the Japan Post Office. The delivery method can be selected from EMS (Standard) and Economy shipping (SAL/Airmal Small Packet).
Every shipment has a tracking number so you can check its status once we ship it.


The delivery cost has been determined by the weight of the ordered product included in the total bill.
Please note that in rare occasions slight discrepancies in calculation of the delivery cost might occur.
In such occassions, you will recieve a notification mail from us with the necessary adjustments stated.


EMS

Delivery estimated to up to 4 days.
Fully insured.

* It may take more days depending on the shipping area.
* Delivery delay may differ due to the state of luggage, customs clearance situation, weather etc.

Economy Shipping

Estimated delivery: 16 days.
Warranty up to 6000 yen.
* It may take more days depending on the shiping area.
* Delivery delay may differ due to the state of luggage, customs clearance situation, weather etc.


About additional fees such as customs

When sending packages overseas, various expenses such as custom fees may occur when importing in the country of the addressee.
With regard to various expenses such as customs, it is buyers' responsability to pay for these fees.
Policies on those taxes vary in each country.
Please note, we do not accept any under value request nor write gift on our packages.
Please kindly contact your local custom office for more details.


Credit Card

The following credit cards can be used for making your payment:


※ Inquiries concerning withdrawal can not be examined by our company. Please contact the contracted credit card company.


PayPal

※ After the order confirmation screen, go to the PayPal screen.
※ In case of payment with Paypal, orders will only be shipped to the buyer's shipping address appearing on the PayPal account.


Alipay

※ After the order confirmation screen, go to the Alipay screen.


In case of defective item, misdelivery, within 7 days after the item delivery, please contact the customer service and return the item according to the guide.
Please be sure to return the item / document (invoice etc) that was bundled with the item.
Shipping of replacement items will be made as soon as we can prepare the applicable item at our company. In addition, goods exchanges are subjected to a stock limit and depends on the stock availability.
If we can not accept the exchange due to out of stock etc, we will correspond by refund, we are sorry for any inconvenience but we kindly ask for your understanding.
※ Can not be exchanged for a different product.
※ It is not possible to exchange / return parts of a set item. Returns or exchanges are accepted only as a set.
※ As regards, for products such as lucky bags, originally products whose contents are unknown, we can not replace them with exactly the same items. In that case, please understand beforehand that it is not possible to receive the designation of the replacement item.


Shipping fees on returns / exchanges

In case of defective item, return / exchange by misdelivery, our company will bear the burden.


Returns or exchanges refusals

  • According to customer's convenience (size does not match, image color and customer's image are different etc.)
  • In case of a return without any e-mail or inquiry of return / exchange within 7 days after goods arrival
  • Discounted Items
  • In case of no return after 2 weeks after announcing the return.
  • Products once used, or items after washing.
  • In case of no invoice or tag.
  • Dirty, scratched items or repaired items by the customer.
  • When the item status at the time of returning was significantly different from the time of delivery (including boxes and accessories).
  • Cosmetics and consumables.
  • Products that directly touch the bare skin, such as underwear and swimsuits.
  • Lucky bag items.

The information desk (customer service)

mail address:liz-overseas@lizlisa.co.jp


Inquiry reception time

Monday to Friday: 10:00-19:00 (JST)
※ Saturdays, Sundays, public holidays, summer holidays, year-end and New Year holidays will be closed.
※ We will respond to inquiries in order by acceptance, as such answering time might be slower.
※ After Saturdays, Sundays and public holidays, we may get time to respond. We kindly ask for your understanding.


Size varies according to the product as well as size notation (example S / M size etc), so please be careful.
In the item description page, we have indicated the actual size of each size. Please be sure to check it before purchasing.
※ Please refer to the size guide for further details.


Tokyo Kawaii Life has stipulated the terms of use. Before any use, please read Terms of Service and be sure to accept each paragraph.
Regarding your personal information, we carefully handle your personal information based on the Privacy Policy.
In addition, SSL is adopted as security for the page that needs to be input. Credit card, address, etc.
We encrypt all customer's information and protect the communication contents, so please use our website with confidence.


The selling price of the product is subject to change without notice or may differ from the store price.
Please understand that payment due will be the price at the time of ordering.

Point occurrence conditions

In principle, you receive 1% of the purchase price (tax excluded) in points.
To use points, membership registration (free) is required.


Point status

There are following types in the state of points.

Provisional points
Points that occur immediately after product purchase are provisional points. It can not be used in the state of provisional points.

Defined points
It will be added to the customer on or after the day the delivery of the order item is completed.


Use of points

Points can be used as 1 point = 1 yen when purchasing items.


Please note, new points from a new order could not be earned in the case of using points earned from past orders. Be sure to note this point beforehand. Please enjoy your shopping ❤︎

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